Check your order before you pay
Review every item, size, finish and specification with your sales representative. By submitting payment, you agree to these terms.
Delivery & Return Policy
Inspect your cabinets as soon as they arrive. Here is what can be returned, what is final sale and how to report a problem.
Last updated March 2, 2026
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25% restocking fee
Applies to any approved return once an order ships, is delivered or is picked up.
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30-day claim window
Report shipping damage, defects or missing parts within 30 days of receiving your order.
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Approval required
Every return must be approved by our team before anything is sent back.
What can be returned?
Please inspect every item as soon as it is delivered or picked up. Anything assembled, modified or installed cannot be returned or refunded.
Returnable
- Unassembled RTA cabinets
- Boxes that are still unopened
- Items in original condition and packaging
- Approved by our team in advance
Not returnable
- Anything assembled, modified or installed
- Accessories Final sale
- Toe kicks Final sale
- Fillers Final sale
- Moldings Final sale
How to request a return
Three steps, start to finish.
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Inspect your delivery
Open the shipment right away and check items, sizes and finishes against your order.
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Contact us for approval
Call or email our team with your order details. Returns sent without approval are not accepted.
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Send back approved items
Return the approved cabinets unopened in original packaging. The 25% restocking fee is deducted from your refund.
Good to know
Out-of-stock items
Lead times can change for reasons outside our control. If a cabinet cannot arrive on time, we may refund that item or offer a comparable size or replacement.
Supplier packaging
Some orders ship directly from our manufacturer or partners, so boxes may show their labels. Your order is still with USA Cabinets Outlet, and we handle all support and claims.
Delivery questions
Can't find your answer? Our team is available Mon–Fri, 8:00 AM – 5:00 PM CT.
info@usacabinetsoutlet.comDo you deliver to my ZIP code?
In most cases, yes. Coverage depends on the product and delivery method. Contact our team or enter your details at checkout to see the options for your ZIP code.
Is next-day delivery available for all orders?
No. It depends on stock, processing time and your location. Some items need extra handling before they ship, and we give you an estimated delivery time first. If you have a tight deadline, call us to find the fastest option.
Do I need to be there to sign for delivery?
Only if you choose signature-required delivery. With that option, someone must be available to sign when the shipment arrives, which helps prevent loss or misdelivery.
Do you deliver on public holidays?
We keep processing and delivering orders during public holidays whenever possible. Holiday shipping volume and carrier limits can slow transit in some areas.
My order hasn't arrived yet. What's the status?
Our team tracks every shipment and works to move it forward. Delivery can be delayed by high order volume, carrier delays or other factors outside our control. Contact us any time for an update on your order.
