Check your order before you pay
Review every item, size, finish and specification with your sales representative. By submitting payment, you agree to these terms.
Delivery & Return Policy
Inspect your cabinets as soon as they arrive. Here is what can be returned, what is final sale and how to report a problem.
Last updated March 2, 2026
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25% restocking fee
Applies to any approved return once an order ships, is delivered or is picked up.
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30-day claim window
Report shipping damage, defects or missing parts within 30 days of receiving your order.
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Approval required
Every return must be approved by our team before anything is sent back.
What can be returned?
Please inspect every item as soon as it is delivered or picked up. Anything assembled, modified or installed cannot be returned or refunded.
Returnable
- Unassembled RTA cabinets
- Boxes that are still unopened
- Items in original condition and packaging
- Approved by our team in advance
Not returnable
- Anything assembled, modified or installed
- Accessories Final sale
- Toe kicks Final sale
- Fillers Final sale
- Moldings Final sale
How to request a return
Three steps, start to finish.
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Inspect your delivery
Open the shipment right away and check items, sizes and finishes against your order.
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Contact us for approval
Call or email our team with your order details. Returns sent without approval are not accepted.
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Send back approved items
Return the approved cabinets unopened in original packaging. The 25% restocking fee is deducted from your refund.
Good to know
Out-of-stock items
Lead times can change for reasons outside our control. If a cabinet cannot arrive on time, we may refund that item or offer a comparable size or replacement.
Supplier packaging
Some orders ship directly from our manufacturer or partners, so boxes may show their labels. Your order is still with USA Cabinets Outlet, and we handle all support and claims.
FAQ
Exchanges & Cancellation
Can I exchange fully assembled or custom cabinets?
No. Fully assembled, custom, semi-custom, special-order, modified, installed, or previously used products are not eligible for exchange. Fully assembled cabinets are final sale without exceptions.
How long do I have to report an issue with my order?
Please contact our customer service team within 3 business days of delivery. Provide your order number, a description of the issue, and photos of the packaging and affected items, if applicable.
Who pays for shipping when exchanging an item?
Customers are responsible for return shipping costs unless the exchange is due to a verified error by USA Cabinets Outlet. Original shipping fees are non-refundable.
Can I cancel my order after placing it?
Once an order is confirmed and a deposit is received, it cannot be canceled. For in-stock, unassembled standard products only, a cancellation request may be considered within 24 hours of order confirmation if the order has not been processed, allocated, assembled, or shipped. Approval is not guaranteed.
Are deposits refundable if I cancel my order?
No. All deposits are non-refundable under our cancellation policy.
Can I cancel a custom or special-order cabinet order?
Custom, semi-custom, fully assembled, and special-order products cannot be canceled once processing has begun. Confirmed orders with deposits are subject to the no-cancellation policy.
What if I purchased my cabinets through a dealer?
If you purchased through an authorized retailer or dealer, please refer to that seller's return, exchange, and cancellation policies, as their terms may differ from those of USA Cabinets Outlet.
Can I exchange my kitchen cabinets?
Exchanges are permitted only for verified errors involving eligible, unassembled RTA cabinets purchased directly from USA Cabinets Outlet or authorized sellers. All exchanges are subject to product availability and applicable return conditions.
