Delivery and Return Policy

Delivery & Return Policy

USA Cabinets Outlet Return Policy

Please inspect all items immediately upon delivery or pickup. Any products that have been assembled, modified, or installed are not eligible for return or refund.

All returns must be approved in advance by USA Cabinets Outlet. Once an order has been shipped, delivered, or picked up, any approved return will be subject to a 25% restocking fee.

The following items are final sale and non-returnable:

  • Accessories
  • Toe kicks
  • Fillers
  • Moldings

Returns are accepted only for unassembled RTA cabinets that are unopened and remain in their original condition and packaging.

Customers are responsible for reviewing their order carefully before and after purchase to confirm that all items, sizes, finishes, and specifications match what was discussed with their sales representative. By submitting payment, you acknowledge and agree to these terms and conditions.

Availability and lead times for out-of-stock cabinets may vary due to factors beyond our control. Our team will work diligently to fulfill your order as quickly as possible. If a cabinet cannot be delivered within the expected timeframe, we may, at our discretion, either:

  • issue a refund for that specific item, or
  • offer an alternative size or comparable replacement, when available.

Any request for replacement due to shipping damage, defects, or missing parts must be submitted within 30 days of receiving the order.

Important Note

To improve product availability and delivery speed, some orders may ship directly from our manufacturer or distribution partners. In these cases, products may arrive in the original supplier packaging, cartons, labels, or documentation.

Regardless of the packaging used, your order is still placed through USA Cabinets Outlet, and our team remains your main point of contact for customer support, shipping issues, claims, and after-sales service.

Frequently Asked Questions

My order hasn’t arrived yet. What’s the status?

We’re sorry for the delay and understand how frustrating it can be to wait for your order. Please know that our team is actively monitoring your shipment and working to move it forward as quickly as possible.

Delivery timelines may occasionally be affected by factors such as high order volume, carrier delays, or other circumstances outside of our control. That said, we remain fully committed to keeping you informed and ensuring your order reaches you as soon as it’s available.

If you have any questions or would like an update on your specific order, please don’t hesitate to contact us. We appreciate your patience and thank you for choosing USA Cabinets Outlet.

Do you deliver on public holidays?

Yes, we continue to process and deliver orders during public holidays whenever possible. We understand that project timelines don’t always pause for holidays, and we do our best to keep deliveries moving.

That said, holiday schedules can sometimes impact transit times due to higher shipping volume or carrier restrictions in certain areas. While minor delays may occur, our team works closely with our delivery partners to minimize disruptions.

We appreciate your patience during holiday periods and thank you for choosing USA Cabinets Outlet.

Is next-day delivery available for all orders?

Next-day delivery is not guaranteed for every order. Availability depends on several factors, including product stock, order processing time, and your delivery location.

Some items may require additional handling or preparation before shipping. When this applies, we’ll provide an estimated delivery timeframe so you know exactly what to expect before your order is on the way.

If you have a tight deadline, feel free to contact our team to explore the fastest available delivery options.

Do I need to be present to sign for delivery?

Yes. For added security, we offer a signature-required delivery option. When selected, a recipient must be available to sign for the shipment at the time of delivery.

This option helps ensure your order is received safely and reduces the risk of loss or misdelivery—especially for higher-value items. Requiring a signature provides extra peace of mind that your cabinets arrive directly into the right hands.

Do you deliver to my ZIP code?

In most cases, yes. We ship to a wide range of locations through our established delivery network. Coverage can vary depending on the product and delivery method.

To confirm availability for your specific ZIP code, simply contact our team or enter your details at checkout—we’ll be happy to assist and provide the best delivery options available.