Check your order before you pay
Review every item, size, finish and specification with your sales representative. By submitting payment, you agree to these terms.
Delivery & Return Policy
Inspect your cabinets as soon as they arrive. Here is what can be returned, what is final sale and how to report a problem.
Last updated March 2, 2026
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25% restocking fee
Applies to any approved return once an order ships, is delivered or is picked up.
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30-day claim window
Report shipping damage, defects or missing parts within 30 days of receiving your order.
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Approval required
Every return must be approved by our team before anything is sent back.
What can be returned?
Please inspect every item as soon as it is delivered or picked up. Anything assembled, modified or installed cannot be returned or refunded.
Returnable
- Unassembled RTA cabinets
- Boxes that are still unopened
- Items in original condition and packaging
- Approved by our team in advance
Not returnable
- Anything assembled, modified or installed
- Accessories Final sale
- Toe kicks Final sale
- Fillers Final sale
- Moldings Final sale
How to request a return
Three steps, start to finish.
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Inspect your delivery
Open the shipment right away and check items, sizes and finishes against your order.
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Contact us for approval
Call or email our team with your order details. Returns sent without approval are not accepted.
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Send back approved items
Return the approved cabinets unopened in original packaging. The 25% restocking fee is deducted from your refund.
Good to know
Out-of-stock items
Lead times can change for reasons outside our control. If a cabinet cannot arrive on time, we may refund that item or offer a comparable size or replacement.
Supplier packaging
Some orders ship directly from our manufacturer or partners, so boxes may show their labels. Your order is still with USA Cabinets Outlet, and we handle all support and claims.
